Return and Refund Policy

Last updated: August 30, 2026

TubeSquared LLC (“Tube²,” “we,” “us,” or “our”) wants customers to receive the correct products in good condition. The following policy applies to purchases made through TubeSquared.com unless different terms were agreed to in writing.

Standard Returns

Eligible products may be returned within 30 calendar days after delivery. Before returning any product, you must contact us at TubeSquaredSupport@gmail.com to request return authorization and instructions. Returns sent without prior authorization may be refused.

To qualify for a return, products must be:

• New, unused and uninstalled

• Free from drilling, cutting, fastening, modification, wear or damage

• Complete and in resalable condition

• Returned with all original components, hardware and packaging

Products that have been installed, modified, damaged or used in a completed structure are not eligible for return unless Tube² confirms that the product has a manufacturing defect.

Restocking/Reshelving Fee

Approved customer-requested returns are subject to a 20% restocking/reshelving fee. This fee covers inspection, handling, repackaging, inventory processing and returning the merchandise to saleable inventory.

The fee is calculated using the merchandise purchase price before taxes and shipping. Products returned with missing components, damaged packaging or conditions that reduce their resale value may be refused or subject to an additional deduction reflecting the loss in value.

The restocking/reshelving fee does not apply when Tube² confirms that:

• The wrong product was shipped

• The product arrived damaged

• The product has a manufacturing defect

Return Shipping

Customers are responsible for return shipping costs on standard customer-requested returns. Original shipping charges and expedited shipping fees are nonrefundable.

Returned products should be securely packaged and shipped using a trackable and appropriately insured method. Tube² is not responsible for returns that are lost or damaged before reaching us.

When Tube² confirms that an incorrect, damaged or defective product was supplied, we will provide reasonable return instructions and cover approved return-shipping expenses.

Damaged, Incorrect or Defective Products

Inspect your order promptly after delivery. Shipping damage, shortages or incorrect items should be reported within seven calendar days after delivery. Include your order number and clear photographs showing the product, packaging and reported issue.

After reviewing the claim, Tube² may provide a replacement, replacement component, store credit or refund, as appropriate. Products must not be discarded, modified or returned until instructions have been provided.

Tubing Compatibility

Customers are responsible for confirming that their tubing dimensions, wall thickness and tolerances match the specifications listed for the purchased connector. Fit issues caused by tubing that falls outside the stated specifications are not considered product defects. Eligible compatibility-related returns remain subject to the 20% restocking/reshelving fee and return-shipping costs.

Nonreturnable Products

The following are final sale unless Tube² confirms that they arrived defective or incorrect:

• Custom-manufactured or modified products

• Special-order configurations, colors or materials

• Custom-packaged products

• Clearance or specifically marked final-sale merchandise

• Custom-quoted bulk or wholesale orders

• Products altered, drilled, cut, installed or otherwise used

• Products purchased from an unauthorized third-party seller

Returns involving negotiated B2B pricing, distributor purchases or unusually large quantities require written authorization and may be subject to the terms of the applicable quotation or purchase agreement.

Preorders and Cancellations

Preorders may be canceled before production, procurement or fulfillment begins unless the product listing or written quotation states that the order is nonrefundable. Once materials, production or special procurement have been committed to an order, cancellation may be denied or subject to documented costs already incurred.

After an eligible preorder has shipped, the standard return terms in this policy apply.

Refunds

Approved refunds are issued to the original payment method after the returned products have been received and inspected. Please allow up to 10 business days after inspection for Tube² to process the refund. Your financial institution may require additional time to post it.

The refund will reflect any applicable restocking/reshelving fee, nonrefundable shipping charges, missing components or loss in value permitted under this policy.

Exchanges

Standard exchanges are generally handled as a return and a separate new order. Replacement of an incorrect, damaged or defective product will be handled directly by Tube².

Legal Rights

This policy does not limit any nonwaivable consumer rights or remedies provided by applicable law. Where local law provides greater rights than this policy, those legal requirements will control.

Contact

To request a return authorization or report an order problem, contact:

TubeSquared LLC / Tube²
Email: TubeSquaredSupport@gmail.com
Website: TubeSquared.com